Have a question about your order or a Furlyn product? We are happy to help.
How can I contact Furlyn?
Email us anytime at support@furlynco.com or call +1 (402) 936-9012. We aim to respond within 1–2 business days.
When will my order ship?
Orders are processed before they ship. Exact delivery estimates for your order are shown during checkout and in your order confirmation. Please see our Shipping Policy for more information.
How can I track my order?
Once your order ships, you will receive tracking information by email so you can follow its progress.
Can I change my order?
If you need to update shipping details, personalization, or product selection, contact us as soon as possible at support@furlynco.com. Changes cannot be guaranteed once an order has entered processing or fulfillment.
Can I cancel my order?
You can request a cancellation before your order enters processing or fulfillment by emailing support@furlynco.com with your order number. Cancellation is not guaranteed once processing, fulfillment, or shipping has begun.
What is Furlyn's return policy?
Eligible non-personalized items may be returned within 30 days of delivery. Please contact support@furlynco.com before sending anything back, as approved returns receive specific return instructions. See our full Returns & Refunds Policy for details.
Can personalized products be returned?
Personalized items, such as the Personalized Pet ID Tag, are generally final sale since they are made to order. If a personalized item arrives damaged, defective, or does not match what you submitted due to an error on our end, contact support@furlynco.com and we will make it right.
What if my order arrives damaged?
Please contact us within 7 days of delivery at support@furlynco.com with your order number, a description of the issue, and photos of the item and packaging. We will review and offer an appropriate resolution.
What if I receive the wrong item?
If you received the wrong product, variant, or personalization due to an error on our part, contact support@furlynco.com within 7 days of delivery and we will review and resolve it.
What if my package hasn't arrived?
First, check the delivery location, with household members, and with neighbors, and review the carrier tracking details. If it's still missing, contact support@furlynco.com with your order number and we will look into it with the carrier.
Do you offer exchanges?
For exchange requests, contact support@furlynco.com and we'll go over the options available for your order. Damaged or incorrect items are handled through our damaged/incorrect item process rather than a standard exchange.
Where does Furlyn currently ship?
Furlyn is currently focused on serving customers in the United States.